Logistics

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  1. Yes, the price we quoted already includes shipping.
  2. All deliveries are to your doorstep by default. We cannot deliver to commercial addresses where access is restricted (e.g. gated offices, office buildings with operating hours). We do accept if it’s a commercial location where the courier can freely access 24/7. If there is no one there to receive the parcel, they will leave it outside the door and send you a WhatsApp message. If delivering to a commercial address is a must, do make sure that it’s a location where our courier partner can reasonably hand over the package.
  3. Yes, after you place the order, you can track the progress on our dedicated customer portal at https://kyna.live. You will receive live updates on your order, from pre-production all the way to delivery! Simply input the last four digits of your invoice number along with the phone number you used to place the order.
  4. Shipping to Singapore generally takes about 2-5 days after manufacturing has been completed.
  5. Unfortunately, we can’t control delivery windows once handed to the courier.
  6. There is no specific timing. Most shipments are delivered between 12pm to 10pm, but some may arrive after midnight or early morning. It depends on the courier’s workload on the delivery day.
  7. Our courier partner will take a photo and send you a WhatsApp message.
  8. We can arrange this for an additional $30 convenience fee on top of delivery costs via Grab Express, Lalamove, or uParcel.
  9. We do not have a self-collection option at the moment.
  10. If the wrong address was provided, and/or repeated delivery attempts are not successful, we will resend it at a cost of $50 per parcel.

International

  1. We ship to 99% of countries around the world. The minimum order quantity for free shipping to countries outside of Asia is 30 pcs. If the order does not hit 30 pieces, we will charge for delivery.
  2. Barring any customs delays, worldwide deliveries typically take between 7-14 working days.
  1. Yes, the price we quoted already includes shipping.
  2. All deliveries are to your doorstep by default. We cannot deliver to commercial addresses where access is restricted (e.g. gated offices, office buildings with operating hours). We do accept if it’s a commercial location where the courier can freely access 24/7. If there is no one there to receive the parcel, they will leave it outside the door and send you a WhatsApp message. If delivering to a commercial address is a must, do make sure that it’s a location where our courier partner can reasonably hand over the package.
  3. Yes, after you place the order, you can track the progress on our dedicated customer portal at https://kyna.live. You will receive live updates on your order, from pre-production all the way to delivery! Simply input the last four digits of your invoice number along with the phone number you used to place the order.
  4. Shipping to Singapore generally takes about 2-5 days after manufacturing has been completed.
  5. Unfortunately, we can’t control delivery windows once handed to the courier.
  6. There is no specific timing. Most shipments are delivered between 12pm to 10pm, but some may arrive after midnight or early morning. It depends on the courier’s workload on the delivery day.
  7. Our courier partner will take a photo and send you a WhatsApp message.
  8. We can arrange this for an additional $30 convenience fee on top of delivery costs via Grab Express, Lalamove, or uParcel.
  9. We do not have a self-collection option at the moment.
  10. If the wrong address was provided, and/or repeated delivery attempts are not successful, we will resend it at a cost of $50 per parcel.
  11. We ship to 99% of countries around the world. The minimum order quantity for free shipping to countries outside of Asia is 30 pcs. If the order does not hit 30 pieces, we will charge for delivery.
  12. Barring any customs delays, worldwide deliveries typically take between 7-14 working days.