Aftersales

All orders undergo quality checks before dispatch and are securely packed with multiple layers of protective material to minimise the risk of damage during transit. We strongly require customers to record the complete unboxing process on video, particularly for larger orders. If an item arrives damaged, the footage allows us to determine whether the damage occurred during production, packing, or transit and, where applicable, submit a claim to the courier. If the damage is determined to be attributable to our production or packing process, we will replace the affected item at no additional cost or provide an appropriate refund.

Every order undergoes quantity checks at multiple stages of production and again before dispatch. If an item is reported missing, we will trace it through our production records and check with the relevant production and tailoring teams. If we confirm that an item was omitted from your final shipment, we will arrange a replacement or refund for the affected piece.

Significant differences are extremely unlikely, as the dimensions, graphic placements, namesets, patterns, and other production elements are derived directly from the approved artwork. Our production mockups are developed using Adult M as the reference size, which is then professionally graded across our range of more than 20 sizes. Due to differences in garment dimensions, panel shapes, and cutting between sizes, minor variations in graphic positioning and proportions are unavoidable. This is a standard characteristic of apparel manufacturing across the industry. If you believe there is a significant discrepancy between your approved mockup and the finished product, please contact our support team. We will review the original production files and, if a production error is confirmed on our end, arrange a replacement at no additional cost.

Yes. If the finished jersey does not correspond with the approved order sheet or artwork, we will replace the affected piece at no additional cost. For example, if your approved order sheet states BECKHAM 23 but the jersey is produced as BECKHAM 24, this would qualify for a replacement. In certain situations where the discrepancy is minor and you are happy to keep the affected item, we may alternatively offer a refund or other appropriate resolution.

Minor loose thread ends are generally not considered manufacturing defects and can simply be trimmed without affecting the integrity of the garment. However, clear manufacturing defects—such as misaligned panels, incomplete stitching, or unfinished seams—will be reviewed and replaced where appropriate. For defects involving sublimated printing that are not caused by external contamination, misuse, or subsequent damage, we will likewise replace the affected item where a production fault is confirmed. We strongly require a video of the unboxing process to help us verify the condition of the products upon arrival and identify any potential issues within our production process.